Fletcher Hotel Corporate Team –
I was on a business trip from the US this past week and stayed at your Nautisch Kwartier property in Huizen, NL. I checked out on Thursday December 14th to get to Schiphol to continue my EU trip. In my haste I forgot a friend…
12 years ago my daughter Elsa started including her favorite stuffed sleeping friend - appropriately named Blue Monkey - in my luggage. The first time Elsa packed him in my luggage she stated “so you’ll have love and won’t be alone daddy”. After about 1MM travel miles and countless hotels around the world I messed up and left this friend at your hotel in Huizen. With not much hope I contacted the Nautisch Kwartier to find that Albertine and team had not only located the little guy but had him up helping at the front desk – see photo attached .
The Nautisch Kwartier team including Michelle made arrangements and Blue Monkey – after enjoying his adventure in Holland and enhanced FB exposure – is en route home for Christmas. I told your team how much my family appreciated their efforts and how happy we are that your organization is so conscientious and customer centric. Often in these days people move on and cannot be bothered with the small things that sometimes mean the most. It is obvious that the Nautisch Kwartier team appreciates the word hospitality. Often I am disappointed in my travel accommodations but will warmly recall my stay at the Nautisch Kwartier; the good meals, the attentive and kind staff and remember that I should stay there again on my next visit.
I don’t often – well never - take the time to write notes about my experiences but felt the need to reach out to the corporate Fletcher entity to let it know that one of its properties “gets it”!
Thank you and Merry Christmas to the Fletcher team.
Robert & Family